Customer Service

Address Corrections:

You are responsible for providing an accurate and complete shipping address including:

  • Recipient Name(s)
  • Company Name (if being shipped to a business)
  • Street Number and Street Name
  • Floor, Suite, or Apartment Number (if applicable)
  • Accurate zip code
  • Phone number (helpful for delivery)
  • NOTE: UPS will not deliver to a P.O. BOX
All orders are processed and shipped within 24 hours and shipped UPS ground which takes 3 to 5 working days

Also Available:

  • Next Day Air
  • 2nd Day Air
  • 3 Day Select
If you wish to expedite your package and you have already placed your order on our Pay Pal Shopping Cart, please call our store for additional charges.

If you haven’t placed your order on the Pay Pal Shopping Cart, please call the store at the toll free number below.
TOLL FREE 888-684-9476
Monday – Friday 10:00am – 5:00pm EST
Saturday 10:00am – 3:00pm EST

The Italian American Connection Return/Exchange Policy

  • Our return/exchange policy is for up to 14 days from the date of purchase.
  • Please contact us BEFORE your purchase is sent back (via email/phone). One of our customer service agents will reply with the address and instructions to return or exchange your purchase.
  • Exchanges or refunds are given on strictly un-used, un-damaged merchandise that arrives back to us in the condition that it was when it was sent out.
  • On Returns/Exchanges, Buyer is responsible for the shipping costs to send the item(s) back, unless an error was made on the part of The Italian American Connection or the item received was defective.
  • Worn or Washed Merchandise will not be refunded or exchanged.
  • An order can be exchanged for size and/or color one time.
  • Type of Garment, Colors and Sizes are clearly stated on all merchandise. If you have a question about ANYTHING, please contact us at TOLL FREE 888-684-9476 before purchasing.
  • The Italian American Connection reserves the right to charge a 10% re-stocking fee.
  • Shipping costs will not be refunded.